LOADCENTRAL

LOADCENTRAL FREQUENTLY ASKED QUESTIONS ( FAQ's)

How will I know about the discounts given by LoadCentral? How much is the earning?
You may view the Discount Structure for Retailers HERE.

Can I use LoadCentral for my personal prepaid needs?
Yes. In fact, I highly encourage prepaid consumers like online gamers and prepaid cellphone users to use LoadCentral so you can avail of your favorite prepaid products at a discounted price!


Where are the instructions for selling loads and epins?
Please visit this page:  How to create Sales Transactions

Will the LoadCentral Dealer issue or sell a Retailer SIM?
No. Any mobile number (Smart, Talk N' Text, Globe, Touch Mobile, Sun) can be registered by a LoadCentral Dealer as a LoadCentral retailer number.

When can a retailer start selling the LoadCentral way?
A retailer can start selling the LoadCentral way after the LoadCentral dealer registered your mobile number and after you replenish your account.

How can I replenish my account?
Please visit this page> How to replenish your retailer account

What are the products carried by Loadcentral?
Visit this page for complete product list.

How will I know of new products carried by LoadCentral?
By visiting the updates page of this website regularly.

What happens if my retailer SIM and/or mobile phone are lost or stolen? What happens to my remaining wallet load?
You must immediately notify your dealer so she can deactivate or block your mobile number. You must then ask your dealer to register another mobile number as your new retailer SIM. Your dealer will then inform LoadCentral by a written notice (fax or email) and request that the remaining balance in your old registered number be transferred to your new one.

How can I get a transaction report?
You can use the webtool for the transaction report or you can ask your dealer for a copy of your transactions.

What are the LoadCentral Access Numbers (LCANs)?
These are the LoadCentral Access Numbers (LCANs) : 2948 (vanity number) / 0918-9064656 (Smart) - OR- 0917-8662418 (Globe) New Numbers are 09209456856 / 09209456857: If your registered mobile phone number is a Globe sim, I suggest you use the Globe LCAN to take advantage of your free text credits.

How to change my password?
On your mobile, type CHANGEPW<space><current password><space><6-digit password> and send it to the following LoadCentral Numbers: 2948 / 0918-9064656 or 0917-8662418 and 09209456856 / 09209456857 (Please note that your password could be a 6-digit alphanumeric, full alpha or full numeric characters)

What to do if I receive a “Invalid password supplied” error when logging in to the webtool?
Please make sure that you entered your 6-digit password which you assigned when you confirmed your registration.

What to do if I receive a “User XXXXX not found” error when logging in to the webtool?
Please make sure that you used the 639xxxx format of your mobile number for your webtool username.

What should I do if the buyer does not receive the product electronic PIN (E-PIN) with his mobile?
You can use the resend function on the webtool. Please be aware that you can only resend the last transaction for your buyer's mobile number.

Can you restrict the IP address where I can access the webtool?
Yes. Currently, all retailers are set to access the webtool from any IP Address. If you wish additional security access, I can restrict your access to the webtool from a particular IP Address.

What should I do if I receive a “ Sale Transaction not successful. Service that dispenses product may be temporarily unavailable or incorrect Mobile Number Recipient. Please try again later.” error after trying to send an electronic load (ELoad) to a mobile number?
Please make sure that the mobile number is compatible with the ELoad product you selected. Use Globe Amax for Globe numbers, Touch Mobile Amax for Touch Mobile numbers and Smart ELoad for Smart or Talk N' Text Numbers.

Where can i ask for more help?

Customer Support access:
Telephone: 932-4303, 932-4652, 951-1898,  931-1828, 931-2231, 931-2450
IM: Google Talk - This e-mail address is being protected from spambots. You need JavaScript enabled to view it    to download visit googletalk
email: This e-mail address is being protected from spambots. You need JavaScript enabled to view it